Solution

• CloudTalk Hosted Voice solution including wallboards for ticket office.
• Yealink handsets.
• SIP connectivity.
• Resilient data link.

Results

• Single point of management and system administration.
• Complete flexibility of number routing and scalability.
• Easy user configuration.
• Faster, fully resilient, carrier-redundant data network.

The Challenge

Operating a bespoke PBX and bolt on call centre solution with ISDN30 lines had proved to be unreliable and issues were difficult to pinpoint between the two platforms.

The Curve wished to improve functionality but changes to the complex platform involved extensive engineering support and so were time-consuming and expensive to implement.

Key requirements for a new solution were;

• Improved reliability with failover options
• Improved management and performance monitoring
• Simple and quick administration
• Better integration with other core services
• Migration options to SIP
• Easy scalability and flexibility to add users and features

Spectrum's Approach

Implementation of a CloudTalk Hosted PBX solution including wallboards for the ticket office and Yealink IP desk phones. Rationalisation of existing connectivity and transition from ISDN to SIP.

"We selected the CloudTalk Hosted PBX system over other competitors because it offered us more features. The product afforded us greater flexibility for a great cost. Spectrum are happy to listen to suggestions for the product and the support is first class. One of the best companies we currently deal with.” says Benjamin Falkner, Information Technology Manager at Curve Theatre.

The support structure in place at Spectrum is exceptional and we know we can get support on any issues we encounter, giving us peace of mind that we are secure even out of hours.

New features developed by the CloudTalk solution to deploy remotely and manage the system remotely have been a great help.” says Ben.

Testimonial

"The support structure in place at Spectrum is exceptional and we know we can get support on any issues we encounter, giving us peace of mind that we are secure even out of hours. 

The reporting structure integrated into CloudTalk has helped our ticket office to spot deficiencies in their staffing allocation and tackle these, meaning we can more efficiently answer calls which, in turn, generates more revenue for us."

Benjamin Falkner
IT Manager