There are many reasons to use a cloud phone system. Here we look at ten of the best reasons to move your phone service to the cloud.
1. Scalability
Here’s where cloud phone services shine. As your business grows, you can scale your phone service up without adding a single piece of hardware or software, or adding new space.
All you have to do is increase your monthly subscription payment and you are off and running.
2. Reduce Costs
You can eliminate the need for additional computer hardware and software and network infrastructure to host your own phone system. With a cloud phone service, someone else does all of that work for you so you can get down to the business of using your phone system to make money for your business.
There is no cost of ownership with a cloud phone system because you don’t have computer hardware to maintain, repair, and upgrade.
3. Outstanding Reliability
You can’t afford for your phone system to have any downtime. Downtime means missed opportunities and lost money. Because cloud phone services run on distributed computer systems, you’re immune from a failure of a computer, network switch, or some other piece of hardware that could bring down your phone system.
4. Virtual Workers
In today’s business environment, teams can be composed of virtual workers who are often remote and involved with a business solely to complete one project. With a cloud phone service, you can configure and remove these workers from your desktop or mobile device.
Call centres can add and reduce agents without any investments in hardware to cater for seasonal demand.
5. Integration with CRM Software
Because a cloud phone service is another software application, it can easily integrate with CRM packages like Salesforce and SAP. Cloud phone systems can share call metadata with your CRM application so you never lose track of the relationships with customers. Integration with CRM applications is integral to the success of your business.
6. Access New Phone System Features
If you have an existing PBX phone system, you’re missing out on many of the great features that come with a software-based cloud phone service. These include client-side applications that make your phone system simple to use. You can even integrate your existing PBX phone system into the cloud phone service.
7. One Phone Service for the Business and Call Centre
With cloud phone services, you need only one phone system for your business users and your call centre. Cloud features span the enterprise and the call centre. Now all of your business calls and call centre calls can be integrated into the same database for use in reporting to gain the necessary business intelligence across the entire business.
8. Desktop and Mobile Applications
Interacting with a cloud phone system is as easy as using your computer or mobile device. Desktop and mobile applications make using your phone service easy and intuitive.
Cloud phone services expose their interfaces via the Secure Protocol (HTTPS) that is commonly used for secure web browser traffic, so you don’t need to configure firewalls and create Virtual Private Networks (VPN) to allow for remote access to your phone service.
9. Ability to Add New Features
Software designers are always coming up with new features for cloud phone service software. Features like workforce optimization and enhanced speech technology are coming and will make your phone service a greater asset to your business. The good news is that you don’t need to add hardware or software to use these new features. That’s the beauty of the cloud.
10. Be Cutting Edge
These days, downloading software and installing it on your own computers is becoming old fashioned. Things are moving toward services that you pay for that someone else hosts. The cloud model drastically reduces costs of software phone systems, allowing smaller businesses access to the same technology as companies with huge IT budgets.
What next?
To speak to a specialist call 0844 856 3301 or arrange a call back
To find out more download our Buyers Guide to Hosted Phone Systems below.
