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Managed Mobile Services

Outsource your business mobile user support, device management, and mobile network service management to Spectrum’s Managed Mobile Services.

Our back-office integration ensures a seamless service experience for your procurement, finance and service desk teams. 

What are Managed Mobile Services?

Managed Mobile Services provide end‑to‑end administration of a business’s mobile estate, including devices, SIMs, billing, security, governance tools and support. They reduce internal workload by outsourcing day-to-day management and ensure compliance across all mobile users. This helps organisations maintain control, cut costs, and improve operational efficiency.

What's Included

Audit & Cost Control

your outcome

A full assessment of all your mobile voice and data usage, user profiles, carrier contracts & devices.

What's Included

Account Management

your outcome

Dedicated Account Manager & Help Desk Team to co-ordinate and control day-to-day operations.

What's Included

Application Services

your outcome

Real-time management tools including Device, Data & Security Management Apps.

What's Included

Asset Management

your outcome

Handset repairs & faults, device replacement, asset management & end user advice.

What's Included

Advanced Reporting

your outcome

Monthly reporting provides quality, tailored reports sent directly to you including recommendations.

Mobile services

Our managed mobile services take away unnecessary costs, time wastage and problem solving so you can enjoy the peace of mind that comes with reliable support. We work with all the UK’s leading business carriers to provide airtime services, along with a range of support services, from account administration and asset management to warranty, repairs and replacement handsets. Let us take care of the details, so you can focus on what truly matters.

Included in Managed Mobile Services, we provide an end to-end customer support for in-life service, our 24/7 UK-based team are split into three teams, on hand to support you with provisioning equipment and network services, faults, orders and general enquiries in a friendly, knowledgeable manner.

 1. Customer Support Team

 2. Technical Services

 

3. Network Support

Our teams work with the network support services so you don’t have to.

Handsets & Accessories

Next day service on all handset, sim and e-sim orders.

International & Roaming

Roam Like at Home

Use your UK allowance in 47 destinations across Europe zone 1 & 2.

World Traveller Select

For a fixed daily fee, you can use your UK allowance of voice minutes, texts, and data in a wide range of destinations worldwide

International Bundles

Reduce costs with in-month changes to international packages, or add a permanent discount for frequent use.

Networks

We can support mobiles connected to O2, Vodafone, EE and 3 UK with support for eSIM and physical SIM plus mult-net sims to ensure your users have access to the best coverage and packages available.

We can also provide optional backup data failover sims for improved coverage.
Backup Connectivity Options
 
Support for eSIM and physical SIM delivery, including multi‑net data failover to maintain connectivity in low‑signal areas.

Coverage Assurance

 As part of Managed Mobile Services we audit your coverage across all locations to ensure each and every user has access to the best network.

Need flexibility because of coverage issues? We can move users between the UK’s best networks to solve coverage issues during your contract term.

Coverage Checker

Ofcom’s mobile checker shows which network offers the best 4G or 5G signal where you need it.
Click Here

Managed Mobiles Services

Pro-active usage & cost management

One of the most important parts of managing mobile services for a customer is ensuring they do not receive any bill shocks.

To ensure individuals usage and spend is properly managed we set up usage and spend alerts on each individual mobile number on the account.

Usage alerts for Individual Data use
Non-Roaming Data
Roaming Data
Total Data

Spend Alerts
Roaming data cost
Non-Roaming data Cost
Total data cost
Total Spend cost

Auto top-ups
Spectrum can automatically top up allowances for individual users and shared bundles should the customer opt-in.

Intelligent Reporting

Using Microsoft’s Power BI application we have enhance our reporting to provide even more granular, tailored and interactive insights.

  • Cost Overview
  • Usage Overview
  • Usage Trends
  • Zero & Low Users
  • Top Users & Data Users
  • International & Roaming Heat Map with Cost & Usage
  • Non-Geo & Premium Cost, Usage & Trends
  • Usage by Site, Cost Centre & User
  • Tariff Optimisation
  • Itemisation
  • Customer Satisfaction Feedback
  • Hardware allocation & device management (optional)

SLAs

Services are categorised by SLA into levels based on urgency (S1 to S5). All our service ticket SLAs are tracked and performance reported.

Frequently Asked Questions

Yes. We fully support mixed‑network estates, enabling each user to operate on the best‑performing network for their location. We can also migrate users between networks mid‑contract if coverage changes, and provide a single bill and unified management across all carriers.
Yes — we handle the full lifecycle: SIM activation, replacements, lost/stolen processes, hibernation control, mid‑contract ports and new number assignments. This removes day‑to‑day admin from your IT and procurement teams.
Absolutely. We complete coverage assessments for all sites during onboarding and can move individual users between networks if coverage issues arise — ensuring each user always operates on the strongest network.
Yes. We fully support Microsoft Intune, Apple Business Manager (ABM), Samsung Knox and wider device governance. We assist with enrolment, security policy alignment, device tracking and compliance.
Yes. We apply roaming spend caps, usage alerts, EU fair‑use controls, premium bars and custom roaming settings for executives or high‑travel users. We can also configure roaming bolt‑ons on your behalf.
Yes. Our UK‑based teams provide around‑the‑clock support for lost/stolen devices, urgent roaming problems, service‑impacting incidents, and security controls — with fully logged SLAs and escalation routes.
Yes. Every customer receives a dedicated Account Manager, plus quarterly service reviews covering performance, trends, alerts, and optimisation recommendations.
Yes — that’s exactly what Managed Mobile Services are designed for. We take on the operational tasks, network escalations, SIM work, reporting, roaming admin and usage governance so your teams can focus on strategic work.
Yes. We specialise in unifying large, multi‑network estates under a single contract, single bill and single support model — simplifying administration and improving visibility.
Yes. Our billing portal provides real‑time usage visibility, departmental reporting, roaming insights, spend alerts, and cost optimisation recommendations.
Yes. We manage full migrations including CSR discovery, SIM staging, device readiness, user communications, controlled porting windows and on‑site support.

Yes. We provide both eSIM and physical SIM provisioning across all major UK networks, with optional multi‑network failover for users who need added resilience or operate in low‑coverage environments. This ensures consistent connectivity for mobile, IoT and field-based teams.

 

FAQ

Let Us Manage Your Business Mobiles — Start Here.

Send us your details and we’ll come back with a clear, simple recommendation.
 
No jargon, no sales pressure. Just the best options for your team, your coverage needs and your budget.
Client feedback
5 stars for superfast service.
The Pioneer Group
I love Spectrum they always do what they say
Royal Institute of Chartered Surveyors
Awesome World class customer service from Spectrum and Chloe as usual
Checkland Kindleysides
Super helpful and quick - my work phone got stolen and the team was able to issue a replacement immediately + were super helpful with follow up questions.
Warner Brothers
Spectrum very efficient in providing services. Response to emails is sooo quick and they always give good advice to issues.
Keep it up
University of Bristol
about us

Proud to help.

Spectrum was created with the aim of providing clients with cost effective solutions for communication services, supported by exceptional account management. 

Spectrum’s highly skilled and experienced team is focused on keeping at the forefront of telecoms technology including product differentiation and market leadership.

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