Could your business cope with no telephone connectivity?
Did you realise that the fear of losing IT or telecommunications connectivity is a major concern amongst most businesses?
One week of particularly bad weather has been known to have cost the UK over £318 million (and 51 million working hours) in lost productivity.
If your business relies on phone-based custom, it is vital that any problems with your telephone lines, (PSTN, ISDN), are resolved in a timely manner. However, the time it can take for a resolution will vary greatly dependent upon the BT Care Level offering you have or purchase.
Spectrum will be happy to discuss your current BT Care Level and the options you have to upgrade. Once upgraded, you would have peace of mind that in the event of an outage; your lines could be up again within 6 hours.
Level 2 (Standard)
Clear by 23:59 next day, Monday to Friday, excluding public and bank holidays. For example, report Friday, clear Monday.
Level Business 2 Plus
Prioritised on the day, clear by 23:59 next day, Monday to Saturday, excluding public and bank
holidays. For example, report Friday, clear Saturday.
Level 3
Report before 13:00, clear by 23:59 same day. Report after 13:00 clear by 23:59 next day, seven days a week, including public and bank holidays.
Level 4
Clear within six hours, any time of day, any day of the year.
How do I upgrade?
Contact us today using the form below or call us on 0844 856 3301.
